Customer Support Executive

Job Overview

Accurex is looking for an enthusiastic and customer-focused Customer Support Admin Executive to join our team. This pivotal role involves managing customer support activities, coordinating with internal teams, and ensuring customer complaints are resolved promptly and effectively.

The ideal candidate will be responsible for coordinating customer-related complaints, facilitating product replacements, following up with relevant teams, and ensuring timely communication and resolution.

Key Responsibilities

• Coordinate data entry, approvals, and arrangements related to product pick-ups and replacements.
• Ensure customers receive timely feedback on faulty kits within the defined TAT (Turnaround Time).
• Evaluate defective reagents returned by customers and coordinate their assessment.
• Follow up with the QA/QC team to identify the root cause of defects or faults.
• Coordinate and process claim settlements for non-technical customer issues.
• Coordinate with internal teams to ensure timely resolution of customer complaints.
• Communicate with customers regularly and provide updates on complaint status and resolutions.
• Visit customer sites/field locations when required to assist in resolving complaints.

What We Offer

• Opportunity for career growth and professional development
• A dynamic and collaborative work environment
• Learning opportunities through cross-functional coordination and customer interaction

Salary

Up to 3.5 LPA (Salary will depend on experience and qualifications, and will fall within the specified range)